{"id": ["None", "24"], "answer": ["None", "The Shift Request feature allows employees to request temporary or permanent shift changes. Approval by a manager or admin is required."], "category": ["None", "3"], "question": ["None", "What is the Shift Request feature?"], "is_active": ["None", "True"], "created_at": ["None", "2025-06-12 04:00:00"], "modified_by": ["None", "1"]}