{"id": ["None", "20"], "answer": ["None", "Employees can request a shift change through the 'Reallocate Shift' option in the Work Type & Shift tab. Admin approval is required for changes."], "category": ["None", "3"], "question": ["None", "How can an employee request a shift change?"], "is_active": ["None", "True"], "created_at": ["None", "2025-06-12 04:00:00"], "modified_by": ["None", "1"]}